Do I need a referral to access services?

You do not need a referral to start services at our clinic. You may self-refer by contacting us to get more information about our services. 

Is there parking on the premises?

Yes, there is plenty of free parking at the back of the building.

Is the building accessible?

There is a ramp to get to the back doors, however, the doors can only be opened manually. Nicole’s office is located on the lower level and there is no elevator to get down there. To get to the lower level, you must use the stairs.

How do I book an appointment?

At the top right of this website, there is a button that says “Book Now.” Click this button and it will redirect you to the booking page where you will be redirected to Nicole’s booking page. From there, you can book an initial consult if you are a new client, or you can book an appointment if you have already had your initial consultation. Additionally, you can contact Nicole by telephone or email to book and appointment.

How do I join my virtual appointment?

You will receive an email with a link from the Janeapp to your virtual session. Check your email for this link. Ensure you have downloaded the appropriate software before your first appointment to ensure it works on your computer. If you are having trouble connecting, please feel free to send Nicole an email or give her a call and we can figure it out together or find an alternative means for completing your virtual appointment.

What if I need to reschedule my appointment?

Please let Nicole know as soon as possible if you need to reschedule your appointment. You can do this by going into your account through the Janeapp, log in and find your appointment that you need to cancel/reschedule. Click cancel or reschedule and follow the prompts to complete this process. If it is 24 hours within your scheduled appointment time, you can contact Nicole at 289-301-4194 or go to the contact section of this website and complete the form to reschedule or cancel. 

What is your Cancellation Policy

If you are giving less than 24 hours notice of your cancellation, you will be responsible for 50% of the expected total fee for service. Exceptions to this rule include illness, inclement weather, and emergency situations. 

What if I need support outside of Niagara?

Support can be provided to anyone living in Ontario. Support to individuals living outside of Ontario depends on the area in which you live and the regulatory board governing that area. If you are looking for support outside of Ontario, please indicate the area in which you live so we can see if support can be provided.

What if I need immediate support?

If you are experiencing an emergency situation outside of your scheduled session time, please know we are not equipped to intervene in these instances. If you are in crisis and needing emergency support, please contact one of the following crisis support resources available 24/7:

Call 911 or visit your local emergency room

Niagara Distress Centre: 

St. Catharines and Nigara Falls and area: 905-688-3711

Port Colborne, Wainfleet and area: 905-734-1212

Fort Erie and Area: 905-382-0689

Grimsby, West Lincoln - 905-563-6674

Ontario Mental Health Helpline: 1-866-531-2600

Kids Help Phone: You can receive immediate support by texting CONNECT to 686868 for children and youth ages 5-25

If you identify as Indigenous, you can ask to be connected with a First Nations, Inuk or Métis crisis responder (if one’s available) by messaging FIRST NATIONS, INUIT or METIS to 686868.